Rimowa Client Advisor

Hamburg • Germany

Tuesday, January 6, 2026

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. Known for crafting exquisite mobility solutions for discerning travelers, RIMOWA blends luxury with functionality, drawing upon over a century of heritage and craftsmanship. As part of LVMH, RIMOWA offers employees a dynamic environment where innovation and tradition coexist, fostering growth and creativity.

1. Enhance customer relationships through first-class consultations and service.
2. Serve as a professional point of contact for all after-sales inquiries.
3. Oversee the repair process, ensuring high-quality standards from acceptance to return.
4. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and on-site repairs.

1. Minimum of 3 years of relevant experience.

1. Strong customer focus and outgoing personality.
2. Intuitive understanding of luxury retail.
3. Proficiency in CRM systems and customer interaction.
4. Ability to manage after-sales processes effectively.

Minimum 3 years of experience in a customer-facing role, preferably within the luxury retail sector.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment, career development opportunities, personal family support services, and financial and psychological support through the LVMH Heart Fund.

RIMOWA, as part of the LVMH Group, champions a culture of continuous development and innovation. The workplace is characterized by its international flair and commitment to excellence, offering employees a platform to grow both technically and creatively. The company values resilience and ambition, providing a supportive environment for career progression and personal growth.