Rimowa Client Advisor

Hamburg • Germany

Thursday, December 18, 2025

RIMOWA, a distinguished German Maison under the LVMH umbrella, has been a pioneer in crafting sophisticated mobility solutions for discerning travelers worldwide for over 120 years. As part of the prestigious LVMH Group, RIMOWA is committed to creating products that seamlessly blend luxury with functionality, while honoring its rich heritage of craftsmanship and innovation.

1. Enhance customer relationships through first-class consultations and a focus on luxury service.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for all after-sales inquiries, ensuring continued customer satisfaction.
4. Ensure high-quality processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector preferred, but open to new entrants.
2. Fluency in German and English; additional language skills are advantageous.
3. Passion for delivering exceptional customer experiences.

1. Customer-focused with an intuitive sense for luxury.
2. Strong communication and interpersonal skills.
3. Ability to manage CRM systems and achieve sales targets.
4. Technical aptitude for minor product repairs.

Experience in the luxury sector is preferred, but candidates new to the industry are also welcome.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA and LVMH products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, and employer-financed pension commitment. Personal and financial support services are also available.

RIMOWA celebrates an inclusive and diverse culture, recognizing that a range of backgrounds, skills, and capabilities is essential for business success. The company values diversity as a key enabler for growth and offers an international and dynamic environment within the LVMH Group.