Rimowa Client Advisor

Hamburg • Germany

Friday, November 21, 2025

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, is renowned for crafting sophisticated mobility tools for discerning travelers worldwide. With over 120 years of heritage, RIMOWA epitomizes luxury and functionality, blending innovative craftsmanship with a commitment to excellence. As part of the LVMH family, the brand offers unparalleled opportunities for career growth and development within the luxury fashion sector.

1. Enhance customer relationships through first-class consultations, demonstrating an outgoing and customer-focused approach with an intuitive sense for luxury.
2. Serve as a professional point of contact for all after-sales topics, maintaining connections with customers beyond their in-store experience.
3. Ensure first-class processing of repairs, from acceptance through communication with the technical team to returning products to customers.

1. Minimum of 3 years of relevant experience in a customer-facing role within the luxury sector.

1. Strong customer focus with excellent interpersonal and communication skills.
2. Ability to manage CRM goals and provide comprehensive product and repair training.
3. Proficiency in handling after-sales services and managing repair processes.

Candidates must possess a minimum of 3 years of experience in a customer-facing role within the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and free or subsidized Urban Sports membership. Additional benefits include corporate perks, a company pension plan with high employer contribution, and employer-financed pension commitment in case of death or disability. Employees also receive personal support for family life and financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic environment within the LVMH Group, encouraging creativity, innovation, and personal growth. The company values resilience, craftsmanship, and a commitment to excellence, offering employees exciting projects and individual career development opportunities.