Rimowa Client Advisor

Hamburg • Germany

Tuesday, October 14, 2025

RIMOWA, a distinguished German Maison within the LVMH Group, has been crafting exceptional mobility tools for over 120 years. As part of the world's leading luxury conglomerate, RIMOWA is renowned for its commitment to innovation, craftsmanship, and the seamless blend of luxury and functionality. The brand offers a dynamic environment where employees can thrive and grow within the prestigious LVMH ecosystem.

1. Enhance customer relationships through first-class consultations and service.
2. Serve as a professional point of contact for all after-sales inquiries and services.
3. Ensure high-quality processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Minimum 3 years of relevant experience in a luxury retail environment.

1. Strong customer focus and excellent interpersonal skills.
2. Intuitive understanding of luxury products and services.
3. Proficiency in customer relationship management (CRM) systems.

Minimum 3 years of relevant experience in a luxury retail environment.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment within LVMH, exciting projects, career development opportunities, personal support via Voiio family services, financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a culture of innovation and excellence, deeply rooted in its heritage of craftsmanship. As part of the LVMH Group, employees are immersed in a vibrant, international environment that values creativity, diversity, and professional growth. The company is committed to supporting its employees' ambitions and providing a platform for career development within the luxury sector.