Rimowa Client Advisor

Hamburg • Germany

Tuesday, October 14, 2025

RIMOWA, a prestigious German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA combines its rich heritage with a commitment to innovation, offering discerning travelers products that are both timeless and resilient. As part of the LVMH conglomerate, RIMOWA provides a dynamic and enriching environment for professional growth and development.

1. Enhance and nurture customer relationships through exceptional consultations.
2. Serve as a professional point of contact for after-sales inquiries and services.
3. Ensure high-quality standards in product repairs, managing the process from acceptance to return.
4. Achieve individual CRM goals and maintain extensive product knowledge.
5. Conduct small on-site repairs and provide comprehensive customer interactions.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.

1. Strong customer focus and excellent interpersonal skills.
2. Intuitive understanding of luxury brand standards.
3. Proficiency in CRM systems and after-sales service management.
4. Ability to perform minor technical repairs.

Minimum of 3 years in a customer-facing role within the luxury sector is required.

Competitive and attractive compensation with additional profit-sharing system.

Subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, urban sports membership, corporate benefits, company pension plan, and support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic workplace culture, emphasizing innovation, craftsmanship, and luxury. As part of the LVMH Group, employees benefit from a collaborative environment with opportunities for career advancement and personal development.