Rimowa Client Advisor

Hamburg • Germany

Monday, October 6, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. Renowned for over 120 years, RIMOWA has been at the forefront of crafting sophisticated mobility tools for the discerning traveler. The brand seamlessly marries luxury with functionality, underscoring its rich heritage, unparalleled craftsmanship, and an unwavering commitment to innovation. As part of the LVMH family, RIMOWA benefits from a global network and a commitment to diversity and inclusion, which are viewed as pivotal to its continued growth and success.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for all after-sales topics, ensuring continued customer engagement.
4. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but newcomers are welcome.

1. Fluency in German and English, with additional language skills being advantageous.
2. Passion for consulting and delivering exceptional customer experiences.

Open to both experienced individuals in the luxury sector and newcomers.

Competitive and attractive compensation with an additional profit-sharing system.

Includes 30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, a company pension plan, and employer-financed pension commitment. Personal support for family life and financial and psychological support through the LVMH Heart Fund are also provided.

RIMOWA prides itself on its inclusive and diverse culture, which is integral to its identity. The company believes that a diverse workforce, reflecting a broad consumer base, is essential for business growth. The environment is international and dynamic, offering exciting projects and individual career development opportunities within the LVMH Group.