Rimowa Client Advisor

Hamburg • Germany

Wednesday, July 16, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation in the realm of mobility tools. With over 120 years of heritage, RIMOWA is renowned for its commitment to crafting products that seamlessly blend luxury with functionality. As part of the esteemed LVMH conglomerate, RIMOWA benefits from a rich legacy of craftsmanship and a forward-thinking approach to design, making it a coveted employer in the luxury fashion industry.

1. Enhance customer relationships through first-class consultations and service.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor repairs.
3. Serve as a professional point of contact for all after-sales topics, ensuring customer satisfaction beyond the initial purchase.
4. Manage the repair process, maintaining high-quality standards from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred but not mandatory.
2. Fluency in German and English is required; additional language skills are advantageous.

1. Strong customer service orientation with a focus on luxury.
2. Excellent communication and interpersonal skills.
3. Ability to perform minor repairs and manage after-sales processes.

Open to candidates with experience in the luxury sector or new starters eager to join the team.

Competitive salary with an additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts, lunch tickets, Urban Sports membership, corporate benefits, company pension plan, and support through the LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, reflecting its broad consumer base and fostering growth through diverse talent. The company values ambition and resilience, offering a dynamic environment within the LVMH Group where employees can thrive and develop their careers.