Rimowa Client Advisor

Hamburg • Germany

Tuesday, June 24, 2025

RIMOWA, a prestigious German Maison under the LVMH conglomerate, is renowned for crafting thoughtful mobility tools for discerning travelers worldwide. With over 120 years of heritage, RIMOWA balances luxury and functionality, emphasizing craftsmanship and innovation. As part of LVMH, the brand benefits from a rich legacy and a commitment to excellence, offering employees a dynamic and diverse work environment.

1. Strengthen customer relationships through first-class consultations and customer-focused interactions.
2. Achieve individual CRM goals and excel in customer interactions, including sales and small repairs.
3. Serve as a professional point of contact for all after-sales topics, ensuring continued customer satisfaction.
4. Manage the repair process, ensuring first-class quality from acceptance to return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in German and English is required; additional language skills are advantageous.
3. Passion for selling luxury products and delivering exceptional customer experiences.

1. Customer-focused with an intuitive sense for luxury.
2. Strong communication and interpersonal skills.
3. Ability to manage CRM goals and handle after-sales inquiries effectively.

Beginner level experience in the luxury sector is preferred, but not mandatory.

Competitive compensation with an additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, and employer-financed pension commitment.

RIMOWA celebrates an inclusive and diverse culture, viewing diversity as a key enabler for business growth. The company fosters an international and exciting environment within the LVMH Group, offering opportunities for personal and professional development.