Rimowa Client Advisor

Hamburg • Germany

Monday, May 26, 2025

RIMOWA, the first German Maison of the LVMH Group, is renowned for crafting sophisticated mobility tools for discerning travelers worldwide. With over 120 years of heritage, RIMOWA is committed to innovation, luxury, and functionality, reflecting the brand's dedication to quality and craftsmanship. As part of the prestigious LVMH Group, RIMOWA offers a dynamic and international environment, fostering growth and development for its employees.

1. Strengthen customer relationships through first-class consultations and interactions.
2. Achieve individual CRM goals and excel in product and repair training to enhance customer interactions.
3. Serve as a professional point of contact for all after-sales topics, ensuring customer satisfaction beyond the initial purchase.
4. Manage the repair process, ensuring high-quality standards from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluent in German and English, with additional language skills being advantageous.

1. Strong customer focus and intuitive sense for luxury.
2. Passion for consulting and enhancing the customer experience.

Beginner-level experience is acceptable, with a preference for those familiar with the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, personal support via Voiio family services, and financial and psychological support through the LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, recognizing that diverse talent is essential for business growth. The company values a range of backgrounds, skills, and capabilities, reflecting its broad consumer base and fostering a supportive and dynamic workplace.