Rimowa Client Advisor

Hamburg • Germany

Monday, May 26, 2025

RIMOWA, a distinguished German Maison within the LVMH Group, is renowned for crafting premium mobility tools that marry luxury with functionality. With a legacy spanning over 120 years, RIMOWA is committed to innovation, heritage, and craftsmanship. As part of the LVMH conglomerate, RIMOWA benefits from a global network that supports its dedication to excellence and diversity.

1. Enhance customer relationships through first-class consultations and customer-focused interactions.
2. Achieve individual CRM goals and demonstrate expertise in product and repair training.
3. Serve as a professional point of contact for all after-sales topics, ensuring customer satisfaction beyond the initial purchase.
4. Oversee the repair process, ensuring high-quality standards from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, though new starters are welcome.

1. Fluency in German and English, with additional language skills considered an advantage.
2. Strong passion for customer consultation and experience.
3. Excellent communication and interpersonal skills.

Experience in the luxury sector is advantageous, but not mandatory.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment, career development opportunities, family support services, and financial and psychological support through the LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, recognizing diversity as a key enabler for business growth. The company fosters an environment where diverse talents are valued and encouraged to contribute to the brand's success.