Rimowa Client Advisor

Hamburg • Germany

Tuesday, March 4, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With over 120 years of heritage, RIMOWA is renowned for crafting innovative mobility solutions that marry luxury with functionality. The brand is committed to fostering a diverse and inclusive workplace, reflecting the global nature of its consumer base and enhancing its growth through varied talents.

1. Strengthen customer relationships through first-class consultations and a customer-focused approach.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for after-sales topics, maintaining connections with customers beyond the initial purchase.
4. Ensure first-class processing of repairs, coordinating with the technical team and managing customer communications.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in German and English is required; additional language skills are advantageous.
3. Passion for selling luxury products and enhancing the customer experience.

1. Customer relationship management
2. Sales and consultation expertise
3. After-sales service proficiency
4. Multilingual communication

Experience in the luxury sector is preferred, but new starters are welcome.

Benefits include a subsidized JobTicket, staff discounts on RIMOWA products, corporate benefits for sports and lifestyle, an Urban Sports membership, a RIMOWA Essential Ambassador suitcase after six months, and employer-financed pension commitments. Additionally, employees have access to personal support for family life, financial and psychological support through the LVMH Heart Fund, and career development opportunities within the LVMH Group.

RIMOWA celebrates a culture of inclusivity and diversity, integral to its identity. The company thrives on the diverse talents and backgrounds of its employees, fostering an environment that supports growth and innovation. As part of the LVMH Group, RIMOWA offers an international and dynamic workplace where employees can develop their careers across various roles and projects.