Rimowa Client Advisor

Hamburg • Germany

Sunday, January 12, 2025

RIMOWA, a distinguished German Maison under the LVMH conglomerate, has been a pioneer in crafting sophisticated mobility tools for discerning travelers for over 120 years. The brand is renowned for its unique products that seamlessly blend luxury with functionality, underscoring its commitment to heritage, craftsmanship, and innovation.

1. Enhance and expand customer relationships through exceptional consultations, demonstrating a keen sense for luxury and customer orientation.
2. Excel in customer interactions by achieving individual CRM goals and leveraging comprehensive product and repair training, encompassing consultation, sales, and minor on-site repairs.
3. Serve as a professional point of contact for all after-sales inquiries, ensuring continued customer engagement beyond the store visit.
4. Oversee the repair process with meticulous attention to quality standards, from initial acceptance to communication with the technical team and final return to the customer.

1. Fluency in German and English, with additional language skills being advantageous.
2. Passion for customer experience and a strong inclination towards luxury consultation.

1. Excellent interpersonal and communication skills.
2. Strong customer service orientation.
3. Ability to manage after-sales processes efficiently.

Open to both experienced individuals in the luxury sector and newcomers eager to join the team.

Subsidized JobTicket ("DeutschlandTicket"), employee discounts on RIMOWA products, regular LVMH Family & Friend offers, corporate benefits (e.g., sports, lifestyle, fashion), employer-funded pension for death or disability, support for family life through Voiio Family Service, financial and psychological support via LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, recognizing that a variety of talents and backgrounds are essential for the company's prosperity. The brand values diversity as a fundamental component for growth, ensuring a workplace that reflects its broad customer base.