Rimowa Client Advisor

RIMOWA, a prestigious German Maison within the LVMH Group, has been at the forefront of redefining travel since 1898. Renowned for its innovative mobility tools that blend luxury with functionality, RIMOWA is committed to craftsmanship and innovation. As part of the LVMH conglomerate, RIMOWA offers a dynamic and international work environment that fosters growth and development.

1. Enhance customer relationships through first-class consultations and customer-focused interactions.
2. Achieve individual CRM goals and excel in product and repair training to deliver exceptional customer service.
3. Serve as a professional point of contact for after-sales topics, ensuring continued customer satisfaction.
4. Oversee the repair process, maintaining high-quality standards from acceptance to communication with the technical team, and ensuring timely returns to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.

1. Fluency in French and English; additional language skills are advantageous.
2. Passion for selling luxury products and providing an exceptional customer experience.

Experience in the luxury sector is preferred, but new starters are welcome.

A competitive salary based on experience, with an additional profit-sharing scheme.

Staff discounts on RIMOWA products, LVMH Family & Friends offers, a RIMOWA Essential Ambassador suitcase after six months, an international work environment, career development opportunities, and regular product and sales training.

RIMOWA, part of the LVMH Group, prides itself on an inclusive and diverse culture. The company values diverse talent and backgrounds, seeing diversity as a key enabler for business growth. The environment is dynamic, offering a wide range of development opportunities and a place to grow ambitions and visions for the future.