Rimowa Client Advisor

Frankfurt am Main • Germany

Thursday, December 18, 2025

RIMOWA, a distinguished German Maison of the LVMH Group, has been a pioneer in crafting premium mobility solutions for over 120 years. As part of the LVMH conglomerate, RIMOWA is committed to innovation, luxury, and functionality, offering employees a dynamic environment where heritage meets modernity. The brand is renowned for its dedication to quality and craftsmanship, providing a platform for professional growth within the luxury fashion and leather goods sector.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics, ensuring customer satisfaction beyond the initial purchase.
3. Manage the repair process, from acceptance to communication with the technical team, ensuring timely and quality service.
4. Achieve individual CRM goals and maintain extensive product knowledge to enhance customer interactions.

1. Minimum 3 years of experience in a customer-facing role within the luxury sector.

1. Strong customer focus with an intuitive sense for luxury.
2. Excellent communication and interpersonal skills.
3. Proficiency in CRM systems and sales processes.
4. Ability to manage after-sales services effectively.

A minimum of 3 years in a customer-facing role within the luxury sector is required, demonstrating a strong ability to manage customer relationships and after-sales services.

Competitive and attractive compensation with additional profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, and corporate benefits. Additionally, there is a company pension plan with high employer contribution and an employer-financed pension commitment in the event of death or disability. Employees also benefit from personal support for everyday family life and financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters an international and exciting environment within the LVMH Group, encouraging innovation and personal growth. The workplace culture is dynamic, with a strong emphasis on quality, craftsmanship, and customer satisfaction. Employees are offered exciting projects and individual career development opportunities, making it an ideal place for ambitious professionals.