Rimowa Client Advisor

Frankfurt am Main • Germany

Tuesday, December 2, 2025

RIMOWA, a distinguished German Maison under the esteemed LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the LVMH family, the brand offers unparalleled opportunities for professional growth within a global network of luxury leaders.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Serve as a primary contact for all after-sales inquiries, ensuring customer satisfaction beyond the point of sale.
3. Oversee the repair process, ensuring high-quality standards from acceptance to communication with the technical team and final product return.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.

1. Strong customer service orientation with a focus on luxury clientele.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales processes efficiently.

Minimum 3 years of experience in a customer-facing role within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discount on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, and support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic environment, encouraging creativity and innovation. As part of the LVMH Group, the brand offers a collaborative atmosphere where employees are supported in their professional and personal growth, with a focus on career development and work-life balance.