Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the esteemed LVMH Group, has been at the forefront of crafting exceptional mobility solutions for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for career advancement and professional growth within a global network of prestigious brands.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Serve as a professional point of contact for all after-sales inquiries.
3. Ensure high-quality processing of product repairs, from acceptance to customer return.

1. Minimum of 3 years of experience in a customer-facing role in the luxury sector.

1. Strong customer focus with an intuitive understanding of luxury.
2. Proficiency in customer relationship management (CRM) systems.
3. Excellent communication and interpersonal skills.

Minimum 3 years of experience in a customer-facing role in the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international work environment, career development opportunities, family support services, financial and psychological support through LVMH Heart Fund.

RIMOWA fosters a dynamic and inclusive work environment that values innovation, craftsmanship, and collaboration. As part of the LVMH Group, employees are encouraged to pursue both personal and professional growth, with ample opportunities for career advancement and skill development. The company prides itself on its commitment to sustainability and excellence, ensuring that each team member contributes to the brand's legacy of quality and innovation.