Rimowa Client Advisor

RIMOWA, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation in the realm of mobility tools. With a legacy spanning over 120 years, RIMOWA is renowned for crafting products that seamlessly blend luxury with functionality, reflecting a rich heritage of craftsmanship and a steadfast commitment to innovation. As part of the prestigious LVMH conglomerate, RIMOWA benefits from a global network and a shared vision of excellence and diversity.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for all after-sales topics, maintaining customer connections beyond the store visit.
4. Ensure first-class processing of product repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in German and English is required; additional language skills are advantageous.
3. Passion for selling luxury products and enhancing customer experience.

1. Strong customer focus and intuitive sense for luxury.
2. Excellent communication and interpersonal skills.
3. Ability to perform minor repairs and handle after-sales service efficiently.

Experience in the luxury sector is preferred, but newcomers with a passion for luxury sales are encouraged to apply.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international work environment, career development opportunities, family support services, financial and psychological support through LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, viewing diversity as a key enabler for business growth. The company thrives on having a diverse talent pool that reflects its broad consumer base, fostering an environment where innovation and creativity flourish.