Rimowa Client Advisor

Dusseldorf • Germany

Thursday, January 22, 2026

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design, catering to the discerning traveler. As part of the LVMH conglomerate, RIMOWA offers unparalleled career growth opportunities within a dynamic and international environment.

1. Enhance customer relationships through exceptional consultations and service.
2. Serve as a professional point of contact for after-sales inquiries and support.
3. Ensure high-quality processing of product repairs, coordinating with technical teams and managing customer communications.

1. Minimum of 3 years of relevant experience in luxury retail or customer service.

1. Strong customer focus with an intuitive understanding of luxury.
2. Excellent communication and interpersonal skills.
3. Proficiency in managing customer relationships and after-sales service.

Minimum 3 years of relevant experience in luxury retail or customer service.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discount on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international work environment, career development opportunities, personal support via Voiio family services, and financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to pursue their ambitions within a supportive and dynamic environment. As part of the LVMH Group, the company values diversity and offers a wealth of opportunities for personal and professional growth.