Rimowa Client Advisor

Dusseldorf • Germany

Friday, November 21, 2025

RIMOWA, a distinguished German Maison under the esteemed LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the LVMH Group, a global leader in luxury goods, RIMOWA offers unparalleled opportunities for professional growth and development within a dynamic and prestigious environment.

1. Enhance customer relationships through first-class consultations and personalized service.
2. Serve as a professional point of contact for all after-sales inquiries, ensuring customer satisfaction beyond the initial purchase.
3. Manage the repair process, maintaining high standards from acceptance to communication with technical teams and product return.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.
2. Proven track record of building and maintaining client relationships.

1. Strong customer service orientation with an intuitive understanding of luxury.
2. Excellent communication and interpersonal skills.
3. Proficiency in managing after-sales processes and customer inquiries.

Minimum 3 years of experience in a customer-facing role within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discount on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international work environment, career development opportunities, family support services, financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to pursue their ambitions within a supportive and dynamic environment. As part of the LVMH Group, the company values diversity, creativity, and collaboration, offering a platform for personal and professional growth.