Rimowa Client Advisor

Dusseldorf • Germany

Wednesday, October 22, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. Renowned for crafting sophisticated mobility tools for discerning travelers, RIMOWA merges luxury with functionality, drawing from over a century of heritage and innovation. As part of the LVMH Group, employees benefit from the conglomerate's expansive network and resources, fostering an environment ripe for professional growth and development.

1. Enhance customer relationships through exceptional consultations and service.
2. Serve as a primary contact for after-sales inquiries, ensuring continuous customer engagement.
3. Oversee the repair process, maintaining high standards from acceptance to customer return.

1. Minimum of 3 years of relevant experience in a customer-facing role.

1. Strong customer service orientation with a focus on luxury.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales processes effectively.

Minimum 3 years of experience in a customer-facing role, preferably within the luxury sector.

Competitive salary with additional profit-sharing system.

Includes 30 paid vacation days, subsidized JobTicket, staff discounts, lunch tickets, sports membership, corporate benefits, and a comprehensive pension plan. Offers support for family life and financial and psychological assistance through the LVMH Heart Fund.

RIMOWA fosters a dynamic and inclusive environment, encouraging creativity and leadership development. As part of the LVMH Group, the company offers a global perspective and diverse career opportunities, supporting employees in their professional and personal growth.