Rimowa Client Advisor

Cologne • Germany

Tuesday, November 11, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With over 120 years of heritage, RIMOWA is renowned for crafting exceptional mobility tools that marry luxury with functionality. The brand is committed to innovation, craftsmanship, and a legacy of excellence, making it an ideal environment for ambitious professionals seeking to contribute to a storied tradition of quality and design.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Serve as a professional point of contact for after-sales services.
3. Ensure high-quality processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Minimum of 3 years of relevant experience in luxury retail or customer service.

1. Strong customer focus and outgoing personality.
2. Intuitive understanding of luxury products and services.
3. Proficiency in customer relationship management and after-sales processes.

Minimum 3 years of relevant experience in luxury retail or customer service is required.

Competitive and attractive compensation with additional profit-sharing system.

Benefits include 30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products and LVMH offers, lunch tickets, Urban Sports membership, corporate benefits, a company pension plan, and support through the LVMH Heart Fund.

RIMOWA fosters a dynamic and international environment within the LVMH Group, offering exciting projects and individual career development opportunities. The company values resilience and longevity, both in its products and its workforce, encouraging employees to grow technically, creatively, or into leadership roles.