Rimowa Client Advisor

Cologne • Germany

Wednesday, October 22, 2025

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA merges a rich heritage with innovative craftsmanship. As part of the LVMH family, RIMOWA offers unparalleled opportunities for professional growth and development within a global luxury conglomerate.

1. Cultivate and strengthen customer relationships through exceptional consultations.
2. Serve as a professional point of contact for all after-sales inquiries.
3. Ensure high-quality processing of product repairs, from acceptance to communication with technical teams and product return.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.

1. Outstanding customer service skills with a focus on luxury.
2. Strong communication and interpersonal abilities.
3. Proficiency in managing after-sales processes.

A minimum of 3 years of experience in a customer-facing role within the luxury sector is required.

Competitive and attractive compensation with an additional profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, a company pension plan with high employer contribution, and employer-financed pension commitment in the event of death or disability. Additionally, employees benefit from an international and exciting environment within the LVMH Group, exciting projects, individual career development opportunities, personal support for family life via Voiio family services, and financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a dynamic and innovative workplace culture that encourages professional growth and creativity. As part of the LVMH Group, the company values diversity and offers a supportive environment where employees can thrive and develop their careers. The brand prides itself on its commitment to excellence and its dedication to crafting products that stand the test of time.