Rimowa Client Advisor

Cologne • Germany

Wednesday, October 1, 2025

RIMOWA, the first German Maison of the LVMH Group, stands as a beacon of luxury and innovation in the realm of travel accessories. With over 120 years of heritage, RIMOWA is renowned for crafting mobility tools that marry luxury with functionality. As part of the prestigious LVMH conglomerate, RIMOWA offers a dynamic environment that fosters creativity and technical excellence, providing a platform for ambitious individuals to thrive.

1. Strengthen customer relationships through first-class consultations.
2. Serve as a professional point of contact for after-sales topics.
3. Ensure high-quality processing of repairs, from acceptance to return.
4. Achieve individual CRM goals and excel in customer interactions.
5. Conduct small repairs on-site.

1. Minimum of 3 years of relevant experience.

1. Strong customer focus and outgoing personality.
2. Intuitive understanding of luxury products.
3. Proficiency in CRM and sales techniques.
4. Ability to perform minor repairs and technical tasks.

A minimum of 3 years of experience in a customer-facing role within the luxury retail sector is required.

Competitive and attractive compensation with additional profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and free or subsidized Urban Sports membership. Additional benefits include corporate discounts, a company pension plan, and support through the LVMH Heart Fund.

RIMOWA, as part of the LVMH Group, fosters an international and exciting work environment. The company is committed to personal and professional development, offering a wide range of career advancement opportunities. The culture is one of innovation, collaboration, and support, ensuring employees can thrive both personally and professionally.