Rimowa Client Advisor

Cologne • Germany

Tuesday, September 23, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as a paragon of luxury and functionality in the realm of travel accessories. As the first German Maison within the prestigious LVMH conglomerate, RIMOWA has been at the forefront of crafting innovative and durable mobility tools for over 120 years. The brand is renowned for its commitment to excellence, blending heritage craftsmanship with cutting-edge design to cater to discerning travelers worldwide.

1. Enhance customer relationships through exceptional consultations and service.
2. Serve as a professional point of contact for after-sales inquiries and support.
3. Ensure high-quality processing of repairs, coordinating with technical teams and managing customer communication.

1. Minimum of 3 years of relevant experience in a luxury retail environment.

1. Strong customer service orientation with a focus on luxury goods.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales processes and customer inquiries efficiently.

A minimum of 3 years of experience in a luxury retail environment is required, with a focus on customer service and after-sales support.

Competitive and attractive compensation with an additional profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and free or subsidized Urban Sports membership. Additional benefits include corporate discounts, a company pension plan, and employer-financed pension commitments. Employees also receive personal support for family life and financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic work environment within the LVMH Group, encouraging innovation and personal growth. The company is committed to providing exciting projects and individual career development opportunities, ensuring that employees can fulfill their ambitions and visions for the future.