Rimowa Client Advisor

RIMOWA, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its exceptional craftsmanship and innovative design in luxury travel essentials. As part of a larger conglomerate, RIMOWA benefits from a rich heritage and global presence, offering employees a dynamic and prestigious work environment.

1. Achieve personal sales targets and contribute to store sales objectives.
2. Educate clients on the brand's history and current product offerings.
3. Maintain and expand an active client book to foster new and existing client relationships.
4. Support team members in achieving collective store goals.
5. Present oneself professionally and amicably to clients.
6. Ensure timely follow-up on client purchases, repairs, and inquiries.
7. Enhance customer experience through continuous learning about company history, new products, and competitors.
8. Operate the store's POS system efficiently.
9. Manage opening and closing procedures of the register.
10. Process payments and returns of merchandise.
11. Conduct inventory counts and comply with loss prevention policies.
12. Uphold store merchandising standards and maintain store readiness and cleanliness.

1. High school diploma or equivalent.
2. Minimum of 3 years of experience in luxury sales.
3. Proven ability to develop and maintain client relationships, with an established client book being ideal.
4. Professional presentation and excellent verbal and written communication skills.
5. Strong problem-solving abilities and a positive, team-oriented attitude.
6. Knowledge of fashion, design trends, and a passion for travel.
7. Flexibility to work varied hours, including nights, weekends, and holidays.
8. Physical ability to lift boxes up to 20lbs repeatedly.

1. Exceptional client relations and communication skills.
2. Proficiency in sales and client development.
3. Strong organizational and operational skills.
4. Ability to work collaboratively within a team.
5. Proficient in using POS systems and handling transactions.

A minimum of 3 years in luxury sales, with a focus on client development and relationship management.

High school diploma or equivalent.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the company.

RIMOWA fosters a culture of excellence and innovation, encouraging employees to embody the brand's values of quality and craftsmanship. The workplace is dynamic and collaborative, with a strong emphasis on personal and professional growth.