Rimowa Client Advisor

Boston • USA

Thursday, February 13, 2025

RIMOWA, a distinguished name in the realm of luxury travel accessories, operates under the esteemed LVMH conglomerate. Renowned for its innovative design and craftsmanship, RIMOWA offers a dynamic work environment that fosters growth and excellence. As part of LVMH, employees benefit from the rich heritage and global influence of a leading luxury goods company.

1. Achieve personal sales targets through exceptional client relations and product expertise.
2. Educate clients on company history and current product offerings.
3. Maintain an active client book to nurture and expand client relationships.
4. Collaborate with team members to meet store sales objectives.
5. Present oneself in a professional and amiable manner at all times.
6. Ensure prompt follow-up on client purchases, repairs, and inquiries.
7. Continuously enhance knowledge of company history, new products, and competitors to provide the best customer experience.
8. Operate and manage the store POS system, including opening and closing registers.
9. Process payments and returns efficiently.
10. Conduct inventory counts and adhere to loss prevention policies.
11. Maintain store merchandising standards and ensure store readiness.
12. Perform housekeeping duties to uphold store appearance.

1. High school diploma or equivalent.
2. Minimum of 3 years of experience in luxury sales.
3. Experience in developing and prospecting client relationships, with an established client book being ideal.

1. Professional presentation and excellent communication skills, both verbal and written.
2. Strong problem-solving abilities and a positive attitude.
3. Team player with a passion for fashion, design trends, and travel.
4. Ability to work flexible hours, including nights, weekends, and holidays.
5. Physical ability to lift boxes up to 20lbs repeatedly.

Minimum of 3 years in luxury sales, with a focus on client relationship development.

High school diploma or equivalent.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the prestigious LVMH group.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to develop their skills and contribute to the brand's legacy. As part of the LVMH family, the workplace is characterized by a commitment to quality, creativity, and collaboration.