Rimowa Client Advisor

Berlin • Germany

Monday, February 2, 2026

RIMOWA, a distinguished German Maison within the LVMH Group, has been a pioneer in crafting premium mobility solutions for over 120 years. As a part of the esteemed LVMH conglomerate, RIMOWA is committed to innovation, luxury, and functionality, offering employees a unique environment that values heritage and craftsmanship. The brand provides a platform for professional growth, whether in technical, creative, or leadership roles.

1. Enhance customer relationships through exceptional consultations and service.
2. Serve as a primary contact for after-sales inquiries, ensuring customer satisfaction beyond the point of sale.
3. Oversee the repair process, from initial acceptance to coordination with technical teams, ensuring timely and quality service delivery.

1. Minimum of 3 years of relevant experience in luxury retail or customer service.

1. Strong customer service orientation with an intuitive understanding of luxury standards.
2. Proficiency in customer relationship management (CRM) systems.
3. Excellent communication and interpersonal skills.

Minimum 3 years of relevant experience in luxury retail or customer service.

Competitive and attractive compensation with an additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, and employer-financed pension commitment.

RIMOWA fosters an international and dynamic work environment as part of the LVMH Group, encouraging innovation and personal development. The company supports career growth through exciting projects and individual development opportunities, while also providing personal and financial support through services like the LVMH Heart Fund.