Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility solutions for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the prestigious LVMH conglomerate, the brand offers unparalleled opportunities for professional growth and development within the luxury fashion industry.

1. Enhance and maintain customer relationships through exemplary consultations.
2. Serve as a professional point of contact for all after-sales inquiries and services.
3. Ensure high-quality processing of repairs, coordinating with technical teams and managing customer communications.

1. Minimum of 3 years of experience in a customer-focused role within the luxury sector.

1. Strong customer service orientation with an intuitive understanding of luxury.
2. Proficiency in customer relationship management (CRM).
3. Excellent communication skills.

Candidates must possess a minimum of 3 years of experience in a customer-focused role within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

Includes 30 paid vacation days per year, subsidized JobTicket, staff discounts, lunch tickets, sports membership, corporate benefits, company pension plan, and support services for family life.

RIMOWA fosters a dynamic and international work environment, encouraging innovation and personal growth. As part of the LVMH Group, employees benefit from a collaborative culture that values creativity and leadership development.