Rimowa Client Advisor

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Renowned for its commitment to luxury, functionality, and innovation, RIMOWA offers a unique blend of heritage craftsmanship and modern design. As part of the LVMH conglomerate, RIMOWA provides unparalleled opportunities for professional growth within a global network of luxury brands.

1. Enhance and maintain customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales inquiries.
3. Ensure high-quality processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Minimum of 3 years of relevant experience in luxury retail or customer service.

1. Strong customer focus and outgoing personality.
2. Intuitive understanding of luxury products and services.
3. Proficiency in CRM systems and after-sales processes.

Minimum 3 years of relevant experience in luxury retail or customer service.

Competitive and attractive compensation with additional profit-sharing system.

Includes 30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, and financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic environment, encouraging innovation and personal growth. As part of the LVMH Group, employees benefit from a rich tapestry of cultural diversity and professional development opportunities, making it a vibrant workplace for ambitious individuals.