Rimowa Client Advisor

Berlin • Germany

Wednesday, October 22, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With a legacy spanning over 120 years, RIMOWA has been at the forefront of crafting sophisticated mobility solutions for discerning travelers worldwide. The brand is synonymous with luxury and functionality, seamlessly blending heritage craftsmanship with innovative design. As part of the LVMH Group, RIMOWA offers unparalleled opportunities for professional growth and development within a global network of luxury brands.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics, ensuring continued customer engagement.
3. Manage the repair process, ensuring high-quality standards from acceptance to communication with the technical team and return to customers.

1. Minimum 3 years of experience in a customer-facing role within the luxury sector.

1. Strong customer focus with an intuitive sense for luxury.
2. Proficiency in CRM systems and customer interaction.
3. Ability to manage repair processes and communicate effectively with technical teams.

Minimum 3 years of experience in a customer-facing role within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discount on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment, career development opportunities, personal support via Voiio family services, financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters an environment of innovation and excellence, deeply rooted in its rich heritage. As part of the LVMH Group, the company offers a dynamic and international workplace where creativity and ambition are encouraged. Employees are part of a collaborative team that values resilience and dedication, providing a platform for personal and professional growth.