Rimowa Client Advisor

Berlin • Germany

Monday, April 14, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With over 120 years of heritage, RIMOWA is renowned for crafting sophisticated mobility solutions that seamlessly blend luxury with functionality. The brand's commitment to innovation and craftsmanship is evident in its dedication to creating products that are not only aesthetically pleasing but also enduring. As part of the LVMH family, RIMOWA offers a dynamic environment where creativity and ambition are nurtured.

1. Enhance customer relationships through first-class consultations and a customer-focused approach.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for all after-sales topics, maintaining customer connections beyond the store visit.
4. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.

1. Fluency in German and English; additional language skills are advantageous.
2. Passion for selling luxury products and delivering exceptional customer experiences.

Open to both experienced professionals in the luxury sector and new starters.

Competitive and attractive compensation with an additional profit-sharing system.

Subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment, career development opportunities, personal support via Voiio family services, and financial and psychological support through the LVMH Heart Fund.

RIMOWA, as part of the LVMH Group, fosters a culture of continuous growth and development. The company values creativity, innovation, and ambition, providing a supportive environment for career advancement. Employees are encouraged to explore diverse opportunities within the group, enhancing both technical and leadership skills.