Rimowa Client Advisor

Berlin • Germany

Thursday, March 13, 2025

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for discerning travelers for over 120 years. As part of the illustrious LVMH conglomerate, RIMOWA is committed to blending luxury with functionality, honoring its rich heritage while pushing the boundaries of innovation. The brand offers a dynamic environment where creativity and technical prowess are equally valued, providing a nurturing ground for ambitious professionals.

1. Enhance and maintain customer relationships through exceptional consultations, embodying the luxury ethos of RIMOWA.
2. Achieve individual CRM objectives and excel in customer interactions, including sales and minor on-site repairs, supported by comprehensive product and repair training.
3. Serve as a professional point of contact for after-sales inquiries, ensuring continued customer engagement beyond the initial purchase.
4. Oversee the meticulous processing of product repairs, from acceptance to coordination with the technical team and final return to the customer.

1. Experience in the luxury sector is preferred, but newcomers with a passion for luxury sales are welcome.
2. Fluency in German and English is essential, with additional language skills being advantageous.

1. Strong customer service orientation with a passion for luxury sales.
2. Excellent communication and interpersonal skills.
3. Ability to manage CRM systems effectively.
4. Technical aptitude for handling minor repairs and product knowledge.

Open to candidates with experience in the luxury sector or those new to the industry with a strong passion for luxury sales.

Competitive and attractive compensation with an additional profit-sharing system.

Benefits include a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, a company pension plan, and support through the LVMH Heart Fund.

RIMOWA fosters an international and stimulating environment as part of the LVMH Group, encouraging personal and professional growth. The company values innovation, craftsmanship, and a commitment to excellence, providing employees with exciting projects and career development opportunities.