Rimowa Client Advisor

RIMOWA, a prestigious German Maison under the LVMH Group, is renowned for its innovative and resilient travel products. With a rich heritage spanning over 125 years, RIMOWA is committed to crafting essential tools for a lifetime of travel, embodying function, resilience, and longevity. As part of the LVMH conglomerate, RIMOWA benefits from a global presence and a commitment to diversity and inclusion, reflecting its broad consumer base.

1. Deliver an exceptional and memorable client experience, ensuring each customer embarks on a personal RIMOWA journey.
2. Cultivate long-term relationships with clients, fostering brand loyalty through effective use of company tools.
3. Coordinate with the client care department to assist with special requests and perform repairs.
4. Exhibit teamwork by learning about RIMOWA products, brand, and history, and collaborating effectively with colleagues.

1. Minimum 3 years of experience in the luxury retail sector.
2. Fluency in Spanish and English; additional languages are advantageous.

1. Passion for storytelling, lifestyle, luxury, and travel.
2. Enthusiasm for retail and delivering memorable client experiences.
3. Keen eye for visual details and a commitment to achieving team objectives.
4. Proactive approach to client engagement and relationship building.

Candidates must possess a minimum of 3 years of experience in the luxury retail sector.

RIMOWA offers a dynamic work environment that celebrates diversity and inclusion, providing opportunities for career growth within the LVMH Group.

RIMOWA fosters an inclusive and diverse workplace culture, valuing a range of backgrounds, skills, and capabilities. The brand emphasizes collaboration, innovation, and a shared commitment to delivering exceptional client experiences.