Rimowa Client Advisor

Antwerp • Belgium

Thursday, November 6, 2025

RIMOWA, a prestigious brand within the LVMH conglomerate, is renowned for its innovative and luxurious travel solutions. As the first German Maison of LVMH, RIMOWA combines over 120 years of heritage with contemporary craftsmanship to deliver products that epitomize luxury and functionality. The brand is committed to fostering an inclusive and diverse workplace, reflecting its global consumer base and enhancing its growth through varied talents and perspectives.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for after-sales topics, ensuring continuous customer engagement.
4. Manage the repair process, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in Dutch and English; additional language skills are advantageous.
3. Passion for delivering exceptional customer experiences.

1. Strong customer focus and intuitive understanding of luxury service.
2. Excellent communication and interpersonal skills.
3. Ability to manage multiple tasks and priorities effectively.
4. Proficiency in CRM systems and sales processes.

Minimum 3 years of experience in a customer-facing role, preferably within the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, career development opportunities, and financial and psychological support through the LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, integral to its identity and success. The brand values diverse talent and perspectives, fostering an environment where employees can thrive and contribute to the company's growth.