Rimowa Client Advisor

Antwerp Belgium

Monday, January 20, 2025

RIMOWA, a distinguished German Maison and the first of its kind within the LVMH Group, has been at the forefront of redefining travel since 1898. With a legacy of over 125 years, RIMOWA is renowned for crafting exceptional mobility tools that seamlessly blend luxury with functionality. The brand is deeply rooted in its heritage of craftsmanship and innovation, offering discerning travelers products that are both timeless and resilient. As part of the illustrious LVMH conglomerate, RIMOWA provides a dynamic and international environment, fostering growth and excellence.

1. Enhance customer relationships through first-class consultations and a customer-focused approach.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor repairs.
3. Serve as a professional point of contact for all after-sales inquiries, ensuring continued customer satisfaction.
4. Oversee the repair process, maintaining high-quality standards from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in Dutch and English is essential, with additional language skills being advantageous.
3. A passion for selling luxury products and providing exceptional client experiences.

1. Strong customer service orientation with an intuitive sense for luxury.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales processes efficiently.
4. Proficiency in CRM systems and sales techniques.

Beginner level experience is acceptable, with a preference for those with a background in the luxury sector.

A competitive salary based on experience, complemented by a company profit-sharing scheme.

Employee discounts on RIMOWA products, access to LVMH private sales, and regular LVMH Family & Friends offers. A RIMOWA Essential Ambassador suitcase after six months on an indefinite contract. Participation in a company seniority program with diverse benefits. Regular product and sales training, exciting projects, and individual career development opportunities.

RIMOWA, as part of the LVMH Group, offers an international and stimulating environment where innovation and tradition coexist. The company is committed to fostering a culture of growth and development, providing employees with a platform to realize their ambitions and visions for the future. The workplace is characterized by its dynamic nature and the pursuit of excellence.