Rimowa Brand Ambassador

London • UK

Tuesday, June 17, 2025

RIMOWA, a distinguished member of the LVMH Group, has been at the forefront of redefining travel since its inception in 1898. As the first German Maison within the LVMH conglomerate, RIMOWA is renowned for crafting mobility tools that seamlessly blend luxury with functionality. With a rich heritage rooted in craftsmanship and innovation, RIMOWA continues to set the standard for discerning travelers worldwide.

1. Instill passion and pride for the RIMOWA brand among customers and the store team.
2. Embody the brand image and adhere to dress codes and appearance guidelines consistently.
3. Maintain store standards in alignment with visual merchandising guidelines to promote the brand image.
4. Deliver world-class customer service to ensure an exceptional client experience.
5. Welcome clients, educate them about the brand, and assist in product selection.
6. Build and maintain client relationships to drive sales and achieve targets.
7. Introduce complementary products and share product knowledge to enhance sales.
8. Process sales confidently and professionally while maintaining client relationships.
9. Gather and manage client CRM details to build a robust client book and ensure follow-up.
10. Enhance product knowledge by staying updated with trends and participating in training.
11. Support stock control and management in accordance with management directions.
12. Stay informed about market trends in the retail industry.
13. Assist with special requests, including repairs, special orders, and returns.
14. Ensure adherence to all company policies and procedures.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.
4. Excellent personal presentation as a RIMOWA Brand Ambassador.
5. Understanding of retail KPIs.
6. Fluency in English; additional languages are advantageous.

1. Exceptional customer service skills.
2. Strong sales acumen.
3. Excellent communication and interpersonal skills.
4. Ability to build and maintain client relationships.
5. Proficiency in CRM systems.
6. Knowledge of visual merchandising principles.

Minimum of 3 years of experience in a similar role within the luxury retail sector.

Opportunities for career advancement within the LVMH Group. Access to exclusive training programs and a dynamic work environment.

RIMOWA fosters a culture of innovation and excellence, deeply rooted in its century-old heritage. The company values resilience and longevity, both in its products and its people, encouraging employees to embark on meaningful journeys within the brand.