Rimowa Assistant Store Director

New York • USA

Tuesday, September 9, 2025

RIMOWA, a distinguished name in luxury travel essentials, operates under the esteemed LVMH conglomerate, renowned for its dedication to craftsmanship, innovation, and timeless elegance. As an employer, RIMOWA offers a dynamic environment where creativity and excellence are at the forefront, providing employees with opportunities to thrive in a prestigious and globally recognized brand.

1. Support the Store Director in driving sales and enhancing the customer experience.
2. Assist in managing and developing a high-performing sales team.
3. Ensure exceptional customer service standards at all touchpoints.
4. Cultivate customer loyalty through CRM tools and personalized service.
5. Assist in VIP client management and PR engagements.
6. Implement best-in-class hosting and hospitality practices.
7. Foster a positive and productive work environment.
8. Support training and coaching of team members to achieve sales goals.
9. Provide regular performance feedback and contribute to team-building activities.
10. Assist in the recruitment and onboarding of new team members.
11. Oversee store operations, ensuring efficiency and adherence to company policies.
12. Manage inventory levels and visual merchandising standards.
13. Maintain store presentation and cleanliness.
14. Ensure accurate and timely completion of administrative tasks and reporting.
15. Support client care services, including repairs, warranties, and exchanges.
16. Maintain high standards to enhance overall customer satisfaction and loyalty.

1. University degree in a related field.
2. Minimum 7 years’ experience, preferably in luxury retail.
3. Proven track record in managing a high-traffic store as a leader.

1. Strong leadership skills with experience in training and coaching team members.
2. Proficiency in digital tools and POS systems.
3. Excellent problem-solving skills and decision-making under pressure.
4. Strong organizational skills with the ability to multitask effectively.

Minimum 5 years of experience in a similar role, preferably within the luxury retail sector.

University degree in a related field.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

RIMOWA fosters a culture of excellence, innovation, and collaboration, where employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and quality. The work environment is dynamic and supportive, promoting professional growth and creativity.