Rimowa Assistant Store Director

New York • USA

Monday, August 4, 2025

Rimowa, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its high-quality luggage and travel accessories. As part of a larger conglomerate, Rimowa benefits from the resources and prestige of its parent company, enhancing its commitment to excellence and innovation in the luxury market.

1. Support the Store Director in driving sales by implementing strategies to enhance the customer experience.
2. Assist in managing and developing a high-performing sales team.
3. Ensure exceptional customer service standards are maintained at all touchpoints.
4. Support the cultivation of customer loyalty through CRM tools and personalized service.
5. Assist in VIP client management and PR engagements.
6. Implement best-in-class hosting and hospitality practices to ensure all guests have the ultimate in-store luxury flagship experience.
7. Assist the Store Director in fostering a positive and productive work environment.
8. Support the training and coaching of team members to achieve sales goals and service standards.
9. Provide regular performance feedback and contribute to team-building activities.
10. Assist in the recruitment and onboarding of new team members.
11. Assist in overseeing store operations, ensuring efficiency and adherence to company policies.
12. Support the management of inventory levels and visual merchandising standards.
13. Help maintain store presentation and cleanliness.
14. Ensure accurate and timely completion of administrative tasks and reporting.
15. Support client care services, including repairs, warranties, and exchanges.
16. Manage client care services, optimizing processes for repairs, warranties, and exchanges.
17. Maintain high standards to enhance overall customer satisfaction and loyalty.

1. University degree (e.g., bachelor's) in a related field.
2. Minimum 7 years’ experience, preferably in luxury retail.
3. Proven track record in managing a high-traffic store as a leader.

1. Strong leadership skills with experience in training and coaching team members.
2. Proficiency in digital tools and POS systems.
3. Excellent problem-solving skills and the ability to make sound decisions under pressure.
4. Strong organizational skills with the ability to multitask effectively.

Minimum 5 years of experience in a relevant field.

University degree (e.g., bachelor's) in a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Rimowa fosters a culture of innovation, excellence, and luxury, where employees are encouraged to uphold the brand's prestigious image and values. The workplace is dynamic and collaborative, focusing on personal growth and professional development within the luxury retail sector.