Richemont Service Advisor

Richemont is a prestigious luxury goods holding company, renowned for its portfolio of high-end brands in jewelry, watches, and fashion. As a leader in the luxury sector, Richemont offers an exceptional working environment that fosters creativity, innovation, and excellence.

1. Provide exceptional customer service to clients in the Miami Design District.
2. Manage service requests and ensure timely follow-up with clients.
3. Coordinate with technical teams to facilitate repairs and maintenance.
4. Maintain accurate records of service transactions and client interactions.
5. Assist in the resolution of client issues and concerns.

1. Experience in customer service within the luxury retail sector.
2. Strong communication and interpersonal skills.
3. Ability to manage multiple tasks efficiently.

1. Customer service expertise
2. Strong organizational skills
3. Proficiency in CRM software
4. Problem-solving abilities

Minimum of 2 years in a customer service role, preferably within the luxury retail industry.

High school diploma or equivalent; additional training in customer service is a plus.

Richemont is celebrated for its commitment to craftsmanship and innovation, providing a collaborative and inspiring workplace. Employees are encouraged to pursue excellence and creativity in a supportive environment.