Richemont Sales Associate

Richemont is a leading Switzerland‑based luxury goods group comprising a portfolio of prestigious maisons across jewellery, watchmaking, leather goods, writing instruments and fashion. The group is recognised for its emphasis on craftsmanship, heritage and elevated client experiences, and offers cross‑brand career pathways within the luxury sector.

1. Deliver personalised, high‑touch client service to drive sales and repeat business in accordance with brand standards.
2. Develop and maintain client relationships through proactive clienteling, follow‑up and CRM record keeping.
3. Achieve individual and store sales targets and KPIs through consultative selling and product expertise.
4. Maintain boutique presentation and visual merchandising to brand guidelines; ensure stockroom organisation and replenishment.
5. Operate the point‑of‑sale system, process transactions accurately and handle cash/returns according to procedures.
6. Support in‑store events and product launches, collaborating with the team to maximise customer engagement.
7. Contribute to daily store operations including stock audits, receiving deliveries and loss‑prevention measures.

1. Proven customer‑facing retail experience, ideally within a luxury or premium environment.
2. Outstanding communication and interpersonal skills with an aptitude for consultative selling.
3. Strong numeracy, attention to detail and ability to follow cash/POS procedures.
4. Flexible availability including evenings, weekends and public holidays.
5. Legal eligibility to work in Australia.

1. Clienteling
2. Luxury retail sales
3. Visual merchandising
4. Point‑of‑sale (POS) operation
5. Inventory management
6. Product knowledge and presentation
7. Team collaboration and communication

Typically 1+ year of retail sales experience is required; prior experience in luxury or premium retail is strongly preferred.

High school diploma or equivalent; tertiary study in fashion, retail or business is advantageous but not mandatory.

Richemont’s workplace culture emphasises craftsmanship, meticulous attention to detail and an uncompromising commitment to client service. Employees operate in collaborative, high‑standards environments where professional development across the group’s maisons is encouraged.