Richemont Retail Sales Advisor

Richemont is a Swiss-based luxury goods holding company that develops and manages a portfolio of high-end maisons across jewellery, watches, leather goods and accessories. As an employer, Richemont is known for preserving traditional craftsmanship, investing in product expertise and offering a global footprint that supports cross-brand mobility and professional development within the luxury sector.

1. Deliver personalised, consultative service to high-net-worth and walk-in clients, building long-term client relationships and maintaining detailed clienteling records.
2. Achieve and exceed boutique sales targets through active selling, upselling and cross-selling of relevant product categories.
3. Maintain exemplary boutique standards: visual merchandising, product presentation, and housekeeping in line with brand guidelines.
4. Manage transactional duties including point-of-sale operations, payments, receipts and accurate daily reconciliation.
5. Support stock management activities: receiving, tagging, inventory control and loss-prevention protocols.
6. Provide after-sales care and follow-up, coordinating repairs, exchanges or bespoke service requests with back-office teams and ateliers.
7. Contribute to CRM updates and marketing initiatives (appointments, private events, and client communications) to drive retention and reactivation.

1. Proven ability to deliver high-level customer service in a luxury retail environment; previous boutique experience preferred.
2. Demonstrable commercial awareness with a track record of meeting or exceeding sales targets.
3. Legal right to work in the UAE (sponsorship or valid work permit).
4. Flexible availability to work retail hours, including evenings, weekends and public holidays.
5. Professional presentation and strong interpersonal skills suitable for a luxury clientele.

1. Clienteling and relationship management
2. Luxury sales techniques (upselling, cross-selling)
3. Visual merchandising and product presentation
4. Point-of-sale (POS) operation and cash handling
5. Inventory control and stockroom procedures
6. CRM usage and basic data entry

Typically 1–3 years of retail sales experience, preferably within a luxury or premium brand environment; direct experience with watches or jewellery is a strong advantage.

Secondary education (high school diploma) required; vocational training or diploma in retail, hospitality or a related discipline preferred.

Richemont cultivates a culture that values craftsmanship, product expertise and discreet client service. The workplace emphasizes professional development, mentorship from experienced maison teams and adherence to the exacting standards of the luxury sector.