Richemont Retail Operations Executive

Richemont is a Swiss-based luxury goods holding company encompassing maisons across jewellery, watchmaking, writing instruments, leather goods and accessories. Renowned for craftsmanship, heritage brands and a client-centric retail model, Richemont operates globally and invests in sustaining artisanal excellence and premium customer experiences.

1. Manage daily boutique operations to ensure consistent execution of Richemont operational standards and SOPs across assigned stores.
2. Maintain inventory integrity through cycle counts, stock reconciliations, stock transfers and resolution of discrepancies.
3. Coordinate with regional operations, logistics and vendors to ensure timely replenishment, deliveries and returns processing.
4. Prepare and deliver regular operational reports and KPI analyses for store leadership and regional management.
5. Support new store openings, temporary activations and visual merchandising implementations to ensure operational readiness.
6. Drive loss-prevention procedures, audit readiness and adherence to cash handling and POS protocols.
7. Deliver training and operational coaching to store teams on processes, systems and service standards.
8. Act as the operational point of contact for cross-functional stakeholders (merchandise planning, finance, logistics).

1. Bachelor's degree in business, retail management, supply chain or equivalent professional experience.
2. Demonstrable experience in retail operations within premium or luxury retail environments.
3. Strong numerical and analytical capability with experience producing operational and inventory reports.
4. Excellent interpersonal and stakeholder-management skills; ability to liaise with store teams, suppliers and regional functions.
5. Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced retail environment.
6. Proficiency in Microsoft Excel and MS Office; familiarity with POS and inventory management processes.

1. Inventory management
2. Store operations coordination
3. Retail KPI reporting
4. Vendor liaison
5. Microsoft Excel
6. MS Office
7. POS systems

Minimum 3+ years of hands-on retail operations experience, preferably within luxury or premium retail brands, including inventory control, stock reconciliation and cross-functional coordination.

Bachelor's degree in business, retail management, supply chain or related field, or equivalent professional experience.

Richemont fosters a culture defined by craftsmanship, meticulous attention to detail and a client-first ethos. The workplace is international and collaborative, with high standards of professionalism and opportunities to work closely with iconic luxury maisons.