Richemont Retail Boutique Manager

A. Lange & Söhne is a German haute horlogerie Maison renowned for artisanal precision, technical innovation and restrained aesthetic. Part of the Richemont group, the brand operates intimate boutiques that cater to a discerning international clientele and maintains rigorous standards of craft, presentation and client service.

1. Lead daily boutique operations to ensure exceptional client service and strict adherence to A. Lange & Söhne brand standards.
2. Drive sales performance and achieve revenue, margin and KPI targets through coaching, motivation and performance management of the boutique team.
3. Cultivate and manage high-value client relationships, develop clienteling strategies and maintain a robust CRM pipeline.
4. Oversee inventory control, stock reconciliation, merchandising and visual presentation to preserve the Maison’s heritage aesthetic.
5. Coordinate after-sales service and repairs with the service centre, ensuring timely communication and flawless client experiences.
6. Recruit, train and develop boutique staff; implement ongoing product and service training focused on watchmaking excellence.
7. Manage boutique budgets, petty cash, scheduling and regulatory compliance; prepare regular sales and operational reports for regional management.
8. Plan and execute client events, VIP appointments and local marketing initiatives in alignment with regional retail strategy.

1. Proven track record in luxury retail management with responsibility for a multi-person team.
2. Demonstrable achievement of sales targets and experience in high-net-worth client development.
3. Strong knowledge or demonstrable aptitude for fine watchmaking; familiarity with horology terminology preferred.
4. Excellent leadership, communication and interpersonal skills tailored to a luxury clientele.
5. High degree of professionalism, discretion and cultural sensitivity when dealing with VIP clients.

1. Clienteling
2. Visual merchandising
3. Inventory management and stock reconciliation
4. P&L awareness and budget management
5. Team recruitment, coaching and development
6. Event coordination and VIP hospitality
7. CRM usage and database management
8. After-sales service coordination

Typically 5+ years of luxury retail experience with at least 2 years in a managerial role; prior experience in high-end watches or jewellery is strongly preferred.

Bachelor’s degree or equivalent vocational qualification preferred; certifications in retail management or luxury brand retail are an advantage.

The Maison values meticulous craftsmanship, quiet refinement and client-first service. Employees operate within a close-knit, highly specialist environment that prizes technical knowledge, attention to detail and discreet, personalised hospitality. As part of the Richemont family, the brand benefits from a networked luxury retail ecosystem while maintaining an artisanal identity.