Richemont Regional Operations Director

Richemont is a leading Swiss luxury goods group that develops, manufactures and distributes prestigious maisons across jewellery, watchmaking and high-end accessories. The group houses renowned brands such as Cartier, Van Cleef & Arpels, IWC and Montblanc and operates a global retail and wholesale network, emphasising craftsmanship, heritage and premium client experience.

1. Define and execute the regional operations strategy to ensure consistent brand standards, superior client experience and commercial growth across boutiques and wholesale partners.
2. Own operational performance including store-level KPIs, inventory accuracy, shrinkage control and implementation of loss-prevention protocols.
3. Manage regional P&L planning and budgeting in partnership with finance and brand leadership; monitor margins and implement corrective actions.
4. Lead, mentor and develop multi-disciplinary regional teams — store managers, operations managers and support functions — to drive engagement and operational excellence.
5. Coordinate cross-functional initiatives (merchandising, logistics, HR, IT, visual merchandising) to enable omni-channel fulfilment and project roll-outs.
6. Ensure compliance with corporate policies, local regulations and quality standards; oversee vendor and landlord relationships where applicable.
7. Drive continuous improvement programs, process standardisation and adoption of systems to enhance efficiency and customer service.

1. Proven senior leadership experience in luxury retail operations with responsibility for multiple stores or a multi-brand portfolio.
2. Demonstrable commercial and P&L accountability with a track record of improving operational metrics and profitability.
3. Strong people leadership: experience building high-performing regional teams, coaching managers and driving cultural alignment.
4. Excellent stakeholder management skills, able to work effectively with brand heads, finance, HR, supply chain and external partners.
5. Authorization to work in Canada (if applicable) and willingness to travel within the region.

1. Retail operations management
2. P&L management and financial acumen
3. Inventory control and supply chain coordination
4. Loss prevention and compliance
5. Retail KPI analysis and performance reporting
6. Cross-functional leadership and stakeholder engagement
7. Project and change management
8. Microsoft Excel
9. CRM and retail ERP systems

Extensive experience (typically 8+ years) in progressively senior retail operations roles within the luxury or premium retail sector, including hands-on management of multi-site operations and demonstrated success in driving commercial and operational improvements.

Bachelor’s degree in Business, Retail Management, Hospitality or a related discipline; advanced degree or executive education in management preferred.

Richemont cultivates a culture that values craftsmanship, heritage and meticulous attention to detail while fostering cross-brand collaboration and long-term career development. The organisation emphasises high standards of client service, respect for artisanal know-how and responsibility in its business practices.