Richemont Manager of Retail Back Office and Consumer Payments

Shelton • USA

Thursday, November 13, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of Maisons and commitment to excellence. As part of Richemont Americas, the company fosters an inclusive and diverse environment, encouraging creativity and innovation. Richemont is dedicated to advancing a community that celebrates diversity and inclusion, reflecting the ever-evolving world around it.

1. Manage, mentor, and develop a team of four direct reports, setting clear expectations and fostering a collaborative environment.
2. Prioritize departmental responsibilities to meet deadlines and ensure data accuracy.
3. Investigate and resolve variances related to credit cards, wire transfers, and certificate server discrepancies.
4. Manage daily interactions with boutiques, providing guidance and enforcing policy adherence.
5. Partner with Maisons to ensure proper training on End of Day requirements for boutique staff.
6. Oversee Consumer Payment activities for compliance and escalate non-compliance issues.
7. Perform day-to-day controls on end-of-day procedures and manage monthly internal control reports.
8. Create merchant accounts for new boutique openings.
9. Engage with payment providers to optimize payment processing and resolve issues.
10. Coordinate with Legal for subpoenas related to retail operations and consumer payments.
11. Manage the End of Day submission process, including implementation, enhancements, and training.
12. Ensure compliance with AML and sanctions regulations in Consumer Payments.
13. Collaborate with Security and HR on retail investigations related to consumer payment processes.
14. Assist with annual audits, providing documentation and explanations as needed.
15. Provide training and support to Maisons retail teams, serving as a primary contact for compliance issues.
16. Engage with Group RFBO team to implement pilot programs and initiatives.

1. Bachelor’s Degree preferred
2. Experience in Finance, Accounting, or Retail is a plus

1. Proficiency in Microsoft Office, especially Excel
2. Ability to travel within North America
3. Proven management and team development skills
4. Strong understanding of credit card processing and payment gateway technologies
5. Technological acumen
6. Excellent presentation and attention to detail
7. Strong analytical and process-oriented skills
8. Excellent communication and organizational skills
9. Project management skills
10. Ability to lead and manage a team
11. Capacity to prioritize multiple projects

Proven management experience with a focus on performance management and employee development. Strong understanding of credit card processing and related security protocols.

Bachelor’s Degree Preferred

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, vision, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and volunteer days off.

Richemont is committed to fostering a workplace culture that values diversity, inclusion, and employee well-being. The company encourages creativity and innovation, supporting employees in making a difference in their communities.