Richemont IT Business Analyst

Richemont, a prominent leader in the luxury goods sector, is renowned for its prestigious portfolio of brands that include Cartier, Montblanc, and Van Cleef & Arpels. As a part of Richemont Americas, the company is committed to fostering an inclusive and diverse workplace, reflecting the dynamic world it operates in. Embracing a culture of creativity and excellence, Richemont values the unique contributions of its employees, driving innovation and community advancement.

1. Provide second-level support for the SAP system in the Americas region, focusing on Sales and Distribution and Master Data Management.
2. Collaborate with local key users and global third-level support to resolve problems and implement configuration changes.
3. Serve as a subject matter expert in SAP functionalities, particularly in Order to Cash (OTC).
4. Offer user support, troubleshoot issues, and resolve errors while explaining how SAP supports business processes.
5. Manage enterprise application support in alignment with corporate standards, conducting root cause analysis for all break/fix work.
6. Ensure incident fixes and changes do not negatively impact other business processes or project teams.
7. Coordinate testing for SAP upgrades, software changes, and bug fixes with the key user community to minimize business disruption.
8. Facilitate knowledge transfer within the team, organization, and business for changes in their application area.
9. Adhere to the Help Desk ticketing and resolution process for incidents related to their application area.

1. Bachelor’s degree in a relevant field.
2. Minimum of 3 years of related work experience.
3. 2+ years of experience with SAP Order to Cash (OTC).
4. Cross-functional SAP experience in Order to Cash (OTC) and Procure to Pay (PTP).
5. Experience in a global SAP environment.

1. Strong background in supply chain-related business processes.
2. Effective collaboration skills across various organizational levels.
3. Problem-solving abilities with research and troubleshooting expertise.
4. Excellent verbal and written communication skills.
5. Ability to prioritize, plan, and organize work and deliverables.

3 years of related work experience with at least 2 years in SAP OTC and cross-functional SAP experience.

Bachelor’s degree in a relevant field.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont fosters an inclusive and dynamic work environment where diversity is celebrated and creativity is encouraged. The company is dedicated to employee well-being and community involvement, offering opportunities for professional growth and personal development.