Richemont Head of Retail

Richemont is a leading Swiss-based luxury goods group that develops and distributes high-end jewellery, watchmaking, writing instruments and lifestyle accessories through a family of distinguished maisons. As a global luxury employer, Richemont emphasizes craftsmanship, brand heritage and selective distribution across retail and wholesale channels.

1. Define and execute the retail strategy for the Hong Kong market, aligning local initiatives with regional and global brand objectives.
2. Own P&L accountability for the Hong Kong retail network; set sales targets, monitor performance and deliver profitable growth.
3. Lead, mentor and develop store leadership and boutique teams to maximise client acquisition, retention and lifetime value.
4. Ensure exemplary client experience and commercial standards across all points of sale; maintain brand presentation and merchandising excellence.
5. Translate market intelligence into assortment, merchandising and promotional actions that capitalise on local demand and tourism dynamics.
6. Manage inventory, stock flow and visual merchandising in close collaboration with supply chain and wholesale teams to optimise sell-through and stock efficiency.
7. Collaborate with regional marketing, e‑commerce and CRM teams to deliver seamless omnichannel client journeys and high-impact clienteling programs.
8. Prepare accurate forecasts, budgets and management reporting; present performance analysis and strategic recommendations to senior stakeholders.
9. Engage with landlords, retail partners and local authorities to protect brand integrity and secure favourable commercial terms.

1. Proven leadership in luxury retail with responsibility for multiple boutiques or a regional retail network.
2. Track record of delivering P&L improvements, sales growth and KPI-driven performance in a high-volume market.
3. Excellent stakeholder management, negotiation and commercial acumen with experience liaising across global and regional teams.
4. Strong analytical capability, financial literacy and experience producing forecasts, budgets and business cases.
5. Bachelor’s degree in business, retail management or a related discipline; MBA or advanced degree preferred.
6. Highly developed interpersonal and coaching skills with the ability to attract, retain and develop top retail talent.
7. Fluent English; proficiency in Cantonese and Mandarin is advantageous given market dynamics.

1. Retail operations
2. P&L management
3. KPI analysis and reporting
4. Omnichannel retail strategy
5. Clienteling and CRM-driven sales
6. Visual merchandising and brand presentation
7. Talent development and people management
8. Forecasting, budgeting and financial modelling
9. Microsoft Excel
10. Presentation skills (PowerPoint)

Senior-level luxury retail experience, typically 10+ years with progressive responsibility including multi-boutique or regional leadership and demonstrated success managing P&L, driving sales and developing boutique teams in high-traffic luxury markets.

Bachelor’s degree in business, retail management or related field; MBA or equivalent advanced qualification preferred.

Richemont cultivates a heritage-driven yet forward-looking workplace where craftsmanship, brand stewardship and meticulous attention to detail define day-to-day operations. The organisation values collaboration across maisons, international mobility and talent development within a highly professional luxury retail environment.