Richemont Flagship Store Director

A. Lange & Söhne is a German haute horlogerie manufacture known for meticulous craftsmanship, technical innovation and restrained, classical design. The maison operates globally through a network of boutiques and authorised partners and is part of the Richemont Group, benefitting from the resources and distribution of a leading luxury conglomerate.

1. Lead day-to-day operations of the Ginza flagship boutique, ensuring flawless execution of brand standards and store presentation.
2. Deliver topline sales and profitability targets through active P&L management, KPI monitoring and disciplined cost control.
3. Develop, mentor and inspire a high-performing boutique team to deliver exceptional, personalised service to high-net-worth clients and collectors.
4. Cultivate and maintain VIP and collector relationships, managing invitations, private viewings and bespoke client experiences.
5. Oversee inventory integrity, stock replenishment, merchandising and loss-prevention procedures in close coordination with regional supply chain.
6. Implement and adapt global visual merchandising directives locally to optimise product presentation and seasonal transitions.
7. Coordinate local marketing, store events and partnerships with regional HQ to raise brand presence and drive footfall.
8. Produce regular commercial reports and market feedback for HQ; act as the primary liaison between the boutique and corporate functions (sales, marketing, after-sales).

1. Proven leadership record within luxury retail, preferably in haute horlogerie or high-end jewellery, with responsibility for a flagship or boutique.
2. Demonstrable commercial acumen: P&L accountability, KPI-driven management and track record of meeting sales targets.
3. Deep product knowledge of mechanical watchmaking and the ability to articulate technical details to connoisseurs and new clients alike.
4. Exceptional clienteling skills with experience servicing HNW and UHNW clientele; discretion and impeccable interpersonal judgement.
5. Highly developed organisational skills with strong attention to visual standards and operational detail.
6. Fluency in Japanese and professional working proficiency in English is highly desirable to manage local clientele and liaise with regional/corporate teams.

1. Boutique P&L management
2. VIP clienteling and relationship management
3. Visual merchandising for luxury retail
4. Team leadership and talent development
5. Inventory control and stock reconciliation
6. Sales forecasting and KPI analysis
7. Event and store activation management
8. CRM (luxury retail) and boutique reporting

Minimum 5 years of progressive experience in luxury retail with at least 3 years in a managerial role; prior experience in a watchmaking maison or high-end jewellery environment preferred.

Bachelor’s degree in Business, Hospitality, Luxury Brand Management or equivalent professional experience.

The brand prizes meticulous craftsmanship, technical excellence and understated elegance; the workplace emphasises precision, respect for tradition and a client-centric ethos. Teams are expected to uphold the maison’s rigorous standards while delivering discreet, personalised service to collectors and connoisseurs.