Richemont European Spare Parts Coordinator

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious Maisons, each with its own unique heritage and expertise. As part of a global conglomerate, Richemont offers unparalleled opportunities for career growth and development within a diverse and inclusive environment that values creativity and innovation.

1. Coordinate the distribution of spare parts to European repair platforms, boutiques, and partners.
2. Monitor stock KPIs to ensure performance aligns with service level agreements (SLAs).
3. Guarantee timely delivery to repair platforms, boutiques, and partners within SLAs.
4. Serve as the point of contact for special requests and operational inquiries.
5. Manage spare parts stock and oversee the replenishment process.
6. Ensure replenishment orders are accurately and promptly created.
7. Communicate delays and spare parts availability to relevant stakeholders.
8. Oversee the spare parts returns process and coordinate with the Maisons.
9. Manage and resolve delays in collaboration with the Maisons.
10. Regularly review model stock positions to maintain optimal stock quality.
11. Continuously seek process improvement opportunities.

1. Bachelor's or master's degree.

1. Excellent communication skills across all levels.
2. Strong analytical skills, agility, organization, and attention to detail.
3. Proficiency in Excel.
4. Customer service orientation.
5. Fluency in English; proficiency in Dutch and/or French is advantageous.
6. Knowledge of SAP is beneficial.

Previous experience in an office environment is required.

Bachelor's or master's degree.

Richemont offers a supportive work environment that values diversity, creativity, and innovation, fostering professional growth and development.

Richemont prides itself on its rich diversity of arts, cultures, and human skills, fostering an environment of empathy, curiosity, courage, humility, and integrity. The company values freedom, collegiality, loyalty, and solidarity, and is committed to making a positive impact on the world.