Richemont E-Commerce Logistics Operations Specialist

Richemont is a distinguished leader in the luxury goods sector, renowned for its prestigious Maisons that encompass jewelry, watches, and fashion accessories. As an employer, Richemont is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The company values creativity and knowledge, which are cultivated through a supportive environment that embraces varied backgrounds and experiences.

1. Monitor and troubleshoot e-commerce operations, ensuring 3PL and carrier availability based on forecasts.
2. Oversee logistics e-commerce operations, including outbound orders, value-added services, and reverse logistics.
3. Ensure compliance with Richemont/Maisons rules and processes, partnering with CRC for B2C claims resolution.
4. Enforce controlled communication through Richemont and partner web portals, making first-level decisions and arbitration.
5. Support B2B backup activities as part of the Richemont team.
6. Utilize daily reports and data indicators to ensure completion of B2C activities, analyzing delays and logistics deviations.
7. Provide monthly KPIs and insights for Monthly Business Review, controlling transport partner performance.
8. Establish governance frameworks for e-commerce activities, aligning Maisons, external partners, and internal teams.
9. Act as the single point of contact for Maisons and external partners, driving efficient decision-making and communication.
10. Master and communicate performance KPIs for warehouse operations, serving as an expert reference for e-commerce logistics.
11. Formalize e-commerce operations procedures and best practices, supporting fashion and accessories e-commerce projects.

1. 3-5 years of experience in logistics operations.
2. University degree or equivalent, with engineering background preferred.
3. B2C experience is advantageous.

1. Confirmed logistics expertise.
2. Proven experience in operations management is a plus.
3. Strong data controlling and analysis skills.
4. Proficiency in Microsoft Office (Word, Excel, PowerPoint).
5. Knowledge of SAP is a plus.
6. Fluency in English and Spanish.

A minimum of 3-5 years in logistics operations, with a focus on e-commerce and B2C activities.

University degree or equivalent, preferably in engineering.

Expected hourly range: $27-$35. Salary will be negotiated based on relevant skills and experience.

Richemont offers a generous compensation and benefits package for eligible employees.

Richemont prides itself on crafting the future by fostering an inclusive environment where creativity and diversity are celebrated. The company is dedicated to creating a workforce that reflects the diversity of its clients and communities, promoting a culture of excellence and innovation.